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Shipping & Returns

 

RETURN POLICY

 

Return will only be accepted within 24 days of its original purachse date. If if has been more than 24 days since you purchase, returns will NOT be accepted. 

 

Return will NOT be accepted on used, damaged by you, the item was on sale when you purchased it, or if the product is returned incomplete, the retuned item/itmes MUSt be returned in the same shape and conditions (New, unworn, with all tags attached and original packaging ) as when it was shipped out and received. If the error was made by us(we mixed up and sent wrong product, damaged on arrival), we will pay for return shipping. Otherwise you are responsible for the shipping costs associated with the return of your product purchased. 

 

We reserve the right to reject a return if: 

 

  • There are signs of product being used
  • There are signs of product being damaged
  • The product returned incomplete

EXCHANGES 

 

To do an exchange request send an email to support@irockprestige.com providing detailed information of packing slip and/or invoice information 

Exchanges will ONLY be accepted within 24 days of its purchase date. No exchanged are accepted after the 24 days of original purchase. 

In order for itmes to be eligilbe for exchange, itme(s) MUST be returned in the original packaging and must be unused, unworn and the same condition it was received. Exchanges will NOT be accepted if item(s) are mising packaging or tags. 

 

We reserve the right to reject an exchange if: 

  • There are signs of product being used
  • There are signs of product being damaged
  • The product returned incomplete

 

SALE ITEMS RETURN POLICY 

 

*** NOTE: ALL SALES ARE FINAL FOR "ON SALE" MERCHANDISE OR CLEARANCE ITEMS ***

  

TO RETURN YOUR ITEM(S), MAIL YOUR ITEM(S) BACK TO US WITH THE ASSIGNED RA# TO:

Irockprestige

2300 E 17th Street

Idaho Falls ID 83404

UNITED STATES

 

You will be responsilbe for shipping cost of return item(s), unless the return is due to an error made on our side while processing your order, we will provide you with a shipping label to mail back your item(s). ALL shipping cost are non-refundable. 

 

OTHER NOTES 

 

  • You are responsible for the item until it reaches us.
  • Refunds are processed within 2-3 business days after we receive your returned item(s)
  • Refund must be credited to the original payment method you used (e.g. to the credit card you used when placing the original order)
  • You must report any missing item/accessory within 2 days of delivery 

  

LATE OR MISSING REFUNDS 

Please note that depending on where you're located, it may tkae time for your item(s) to arrive at our destination. If you are shiping an itme with a value of $75 or more, it is recommended to consider using a shipping method with a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will recieve your returned item(s). In the event that your package is not received, we do not assume reposnsibility for ANY lost or stolen packages. 

 

If you have not received a refund yet, we please ask you to first check your bank account/stament. Then contact your credit card company or your bank. It may take some time before your full refund is officially posted by your financial institution. If you have done all of this and you still have not received your refund, please contact us at support@irockprestige.com

 

 

 


 

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